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Delivery Policy
We are dedicated to ensuring fast and reliable delivery for all our customers. We partner with Trax to handle our shipping needs efficiently. If you place your order before 3:00 PM (Monday to Saturday), it will be dispatched the same day. Orders placed after this time or on Sundays and public holidays will be processed on the next working day. Once dispatched, your order will typically be delivered within 1 to 3 working days. We strive to make sure your shopping experience is smooth and your products reach you as quickly as possible.
Warranty Policies
At Tokari, we strive to provide our customers with high-quality products backed by reliable warranty services. Below are the warranty policies for different brands available on our platform.
Logitech & Redragon
For all eligible Logitech and Redragon products, we provide aΒ local product warranty. If you encounter any issues, you can have your product replaced or repaired at the brandβsΒ official service centerΒ by presenting theΒ original invoiceΒ from Tokari.
Warranty Terms:
Warranty applies only to products covered under the brandβs official warranty policy.
All replacements or repairs must be processed through the brandβs authorized service center.
TheΒ original purchase invoiceΒ is required for any claims.
Warranty duration varies based on the brandβs specific policies.
Hottu
Hottu offers aΒ one-year replacement warrantyΒ on all products, except for handfrees. This warranty is non-transferable and applies only to the original purchaser.
Product Replacement Policy:
If a product is found defective, Hottu will replace it after verification.
The replacement warranty continues from theΒ original purchase dateΒ and does not reset upon replacement.
In case a product is out of stock, a similar model may be offered as a replacement.Β No refunds or gift cardsΒ will be provided.
Warranty Limitations: The warranty does not cover:
SPACE offers aΒ 7-day checking warrantyΒ for all products. If you receive a damaged product, we will exchange it at no cost, including delivery. If the product is not damaged but you wish to exchange it, delivery charges will be covered by the customer.Β No cash refundsΒ are available.
Additionally, SPACE products come with aΒ 6-month to 1-year warrantyΒ against defects in materials and workmanship. Warranty claims can be processed through:
Online support team
The store where the purchase was made
SPACE Customer Care & Display Centers
Samsung
ForΒ Samsung phones, we offer theΒ official Samsung warranty. All claims and repairs should be processed throughΒ Samsungβs authorized service centersΒ as per their warranty terms.
For any warranty-related inquiries, please contact Tokari customer support or visit the respective brandβs official service center.